Case Study – Dimensions Intranet

We have recently worked in partnership with Dimensions UK to implement a new intranet, document management system, and digitise internal processes.

Background 

Dimensions Group works not only in Newcastle Upon Tyne but across the whole of England and Wales with around 7000 staff supporting over 4000 people with learning disabilities and/or autism and their families.

They are a not-for-profit organisation (and Dimensions (UK) Limited is a Registered Provider of Social Housing), providing a range of care, support and accommodation.  

The objective of the project was to create efficiency in how Business Support services are consumed by all colleagues, by exploiting existing or dormant functionality and adding additional solutions as necessary, delivering an intuitive and easily navigable solution to colleagues which would: 

  • Reduce current pressures on managers who act as the conduit on queries from support staff to Business Support – helping to create capacity in those roles.  
  • Create capacity in Business Support functions by automating responses to transactional and high-volume queries.  
  • Provide a better ‘employee experience’ for support staff – who can access a 24/7 service 
  • Deliver consistency in practice by providing access to consistent information and a central resource for policies and procedures, delivering one single destination of accuracy in colleague related information. 

The Approach 

SR1 Development worked closely with internal stakeholders to fully understand the challenges with the previous intranet and design a best in practice solution that met the requirements of colleagues across the organisation. 

By working closely through a series of workshops we were able to understand the current challenges and show the art of the possible through prototypes. 

Throughout the project there was a real alignment between SR1, and internal Dimensions colleagues, which resulted in a really strong partnership. 

The Result 

We implemented and launched a rich SharePoint intranet, joining a multitude of interconnected hub sites, providing the information colleagues needed instant access to. Key elements included: 

  • Visually engaging and consistent sites 
  • Clear structured navigation 
  • Custom Search and document tags at the forefront 
  • Document review processes. 
  • Content approval processes. 
  • Integrated chatbot to answer questions, and help colleagues easily find the information required 
  • Implementation of a series of online forms using PowerApps and PowerAutomate, to simplify internal processes. 

The Feedback 

“We specifically selected a small agency who were able to work closely with our teams and we received a high-level of bespoke service because of this. 

We were delighted with the expertise, professionalism and focus of SR1. They led us through a complex project, keeping things simple for us at all times. They were accommodating of our changing needs. And feedback from their interactions with 20+ Dimensions content managers was uniformly excellent. I would absolutely work with them again, and unhesitatingly recommend to others.” 

Duncan Bell – Head of Marketing & External Communications 

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